**Description**
Job Title: **Agent \- Extra**
Department: **Stations**
MTA Agency: **LIRR**
Primary Location(s): **Various**
Hourly Rate: **100% rate of pay range is $44\.73 to $52\.67**
Position Classification: **Safety Sensitive**
Union Affiliation: **Transportation Communications Union (TCU)**
Closing Date (if applicable): **Open until Filled**
**About your agency:**
Chartered in 1834, the Long Island Rail Road (LIRR) is the largest, busiest, and oldest continuously operating commuter railroad in the United States. In 2024, this 24/7/365 operation served 75\.5 million riders on a system that stretches nearly 120 miles – from Penn Station and Grand Central Madison in Manhattan to Montauk on the eastern tip of Long Island.
**This is a Represented Position**
**JOB SUMMARY**:
This position is responsible for ensuring the proper application of Company policies and
procedures as they pertain to the collection and reporting of revenue at stations within
jurisdiction. Supervise and coordinate the activities and performance of Stations
Department employees within jurisdiction. Provide a safe environment for our employees
and customers.
**DUTIES AND RESPONSIBILITIES**:* Responsibilities may include but are not limited to:
* Ensure the proper application of Company policies and procedures as they pertain to the collection and reporting of revenue at stations within jurisdiction.
* Supervise and coordinate the activities and performance of Stations Department employees within jurisdiction.
* Ensure that employees adhere to departmental safety guidelines. Conduct safety inspections, report all deficiencies and monitor and follow up on corrective action.
* Responsible for order, issuance of inventory, and record maintenance for ticket stock at stations within jurisdiction.
* Ensure that employees under their jurisdiction provide excellent customer service and support.
* Required to wear a uniform which may include a blazer, sweater, shirt, trouser, tie, scarf, and safety shoes.
* Required to wear a uniform which may include a blazer, sweater, shirt, trouser, tie, scarf, and safety shoes.
**REQUIRED EDUCATION AND EXPERIENCE**:* A four\-year high school diploma or its educational equivalent (GED or TASC) approved by a State's Department of Education or recognized accredited organization.
* Three years of recent experience as a qualified Ticket Clerk or related ticket selling machine experience in the Stations Department.
* Minimum of five years of customer service experience.
* Ability to demonstrate effective oral and written communication skills, as well as strong interpersonal skills to effectively supervise employees and deal with customers.
* Must possess and demonstrate effective customer service skills.
* Must be willing to accept responsibility for others and demonstrate supervisory capabilities.
* Required to wear minimum Level D type protective clothing (as prescrib...