Job Description
Our values of ‘Do the Right Thing, Excel Together and Put Customers First are at the heart of what matters most to us, and our Core Capabilities, Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak.  By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
This position can be based out of Washington DC; Wilmington, DE; or Philadelphia, PA.
Job Summary:
The Assistant Vice President (AVP), Infrastructure & Operations is the senior executive accountable for the reliability, safety, security, resilience, scalability, and cost efficiency of the company’s digital and operational technology foundation supporting a critical infrastructure rail and energy enterprise. The AVP defines and owns the enterprise Infrastructure & Operations strategy and operating model, establishing a multi year roadmap for cloud, hybrid infrastructure, networks, platforms, and production operations aligned to enterprise business, digital, and product strategies. The role ensures infrastructure and operations function as enabling platforms that accelerate product delivery, value streams, and business agility while improving reliability, resiliency, security, and cost efficiency. This role owns end to end infrastructure and production operations, spanning cloud and hybrid platforms, enterprise networking, platform engineering, site reliability engineering (SRE), IT service management, end user computing, disaster recovery, and industrial control and operational technology (OT) systems, including Positive Train Control (PTC), SCADA, Dispatch, and rail energy adjacent systems. The AVP ensures infrastructure, platforms, and operational practices function as resilient, safety critical foundations that support rail operations, energy dependent systems, and product aligned value streams, while meeting regulatory, cybersecurity, and compliance obligations inherent to critical infrastructure operations. The AVP provides senior operational leadership during high severity events and defines and executes a multi year Infrastructure & Operations strategy that balances operational excellence, safety, and resilience with continuous modernization
Essential Functions:
• Define and execute a multi-year Infrastructure & Operations strategy and operating model that aligns with enterprise priorities and digital transformation, modernizes and standardizes cloud and hybrid platforms, improves reliability, security, agility, and cost efficiency, and partners across product, architecture, cybersecurity, and vendor teams to ensure infrastructure enables product April 13, 2026 Version: 1 Page 2 of 6 outcomes and long-term business value.
• Provide end-to-end operational leadership and governance for industrial control systems (including PTC, SCADA, and Dispatch), ensuring safe, resilient, and compliant operations through strong IT/OT alignment, safety-critical change and incident management practices, and the modernization and lifecycle management of OT platforms without compromising production readiness or risk controls.
• Establish and apply Lean-Agile Infrastructure & Operations operating models centered on Kanban and flow efficiency by optimizing Work In Progress (WIP), throughput. Align infrastructure, SRE, platform, and OT-adjacent teams to enterprise value streams to reduce operational toil through systemic improvement, automation, and data-driven flow metrics
• Establish and govern enterprise SRE practices and 24x7 production operations across IT and OT-adjacent platforms by defining SLOs, resilience targets, and dependency mapping; leading blameless post-incident reviews for systemic learning; and providing senior operational leadership during high-severity incidents with clear decision-making and executive communication.
• Build and evolve secure, scalable platform teams that deliver self-service capabilities for product and delivery teams by treating platforms as products with clear roadmaps, service levels, and adoption metrics; advancing DevOps and CI/CD practices; enforcing production readiness and safety controls; and ensuring reliability, operability, security, and cost efficiency by default.
• Governs enterprise service management, disaster recovery, resilience testing, and operational risk management across IT and OT adjacent systems. Serves as an escalation authority for operational, security, and safety risks, with accountability to delay or halt changes that pose material risk to service stability, compliance, or safety.
• Owns Infrastructure and Operations financial planning, including operating and capital budgets, vendor and managed service governance, and cost optimization practices. Builds and leads a sustainable, high-performing organization, developing le...