Crew Dispatcher (Extra Board)

**Driven by Purpose. Powered by People.** At **Keolis**, a leader in public transportation and proudly headquartered in Boston, our mission — ***We Imagine, We Care, We Commit*** — is more than words. It’s how we support our communities and how we support each other. As part of our team, you'll have access to a comprehensive benefits package designed with your wellbeing in mind. We offer a competitive benefits package that supports your health, wellbeing, and peace of mind. This includes medical, dental, and vision coverage, along with life and disability insurance. You’ll also have access to a variety of voluntary benefits such as hospital indemnity, accident, and critical illness coverage, as well as home, auto, and pet insurance. To help secure your financial future, we also provide a 401(k)\-retirement plan with a company match. At Keolis, you're not just building a career — your part of something bigger. **Crew Dispatcher (Extra Board):** **Rate of pay:** This is a unionized position. The pay rates are non\-negotiable. The starting pay rate for this position is $29\.13 The Crew Dispatcher (Extra Board) calls crews for MBTA Commuter Operations to ensure that Train and Engine crew staffing requirements are met in a prompt and economical manner in accordance with procedures and instructions. ***There is no set schedule. This position will require you to work a minimum of 5 days a week on\-site when called in with as little as 2\-3 hours notice. The shifts will vary between mornings, evenings, and overnights and will differ each day.*** **Knowledge and Skills:** * Must have high school diploma or equivalent. * Ability to prioritize and multi\-task in a high\-pressure office setting. * Must have intermediate skills in Microsoft Office, specifically Excel and Word. * Must be able to communicate successfully with a variety of disciplines and levels, both internal and external staff. * Must have the ability to establish and maintain effective working relationships with supervisors, co\-workers and vendors. * Must possess strong oral and written communication skills. * Must have strong interpersonal skills. **Experience:** * Must have 5 years’ successful work history in a professional environment. Strongly prefer at least 1\-3 years of dispatching experience. * Experience working in a unionized environment. * Satisfactory prior work history. **Key Accountabilities:** * Work in a 24/7/365 environment. The shifts will vary between mornings, evenings, and overnights and will differ each day. * Maintain records related to the use of crews on software and paper. * Make approximately 75\-150 phone calls a day to dispatch crews across the network. * Follow FRA regulations to properly identify crew availability. * Comply with all related safety rules and procedures and report all hazards as required. * Attend and participate in all assigned training, specifically safety and security related. * Other duties as required. **About Us:**...