**Apollo Heating, Air \& Plumbing is continuing to grow! We are in search of a new Customer Service Representative/Dispatcher to join our team. Apollo provides quality workmanship and excellent customer service. All team members must be willing to go above and beyond when needed. If you feel you would be an asset to our team we would love to hear from you.**
Basic computer and application knowledge
Scheduling appointments through our operating system
Professional and positive attitude when making calls
Upbeat and ambitious to gain and retain customer base
Keeping customer files up to date, including keeping up with maintenance member profiles and new members
Service Titan is a plus
**Customer Service**
Greet and welcome walk\-in customers
Ability to problem solve and evaluate customers’ needs to determine best options
Answer phone calls in a professional, enthusiastic and timely manner
Ability to contact and coordinate appointments with customers
Following up with customers after appointments, gaining insight and feedback to improve service
**Teamwork and Communication**
Demonstrate and establish effective working relationships with co\-workers, supervisors, and managers
Excellent written and verbal communication with customers, technicians, co\-workers, and supervisors
Adapt to new challenges and changes in the office and job expectations
Train and coach new or current employees on proper procedures necessary for job share when you are absent
Keep office tidy and clean appearance for employees and customers
Suggestions and willingness to contribute to new ideas for efficiency, team building, and increasing productivity
Represent Apollo and Apollo’s vision by providing new and life\-time customers with the best experience possible, everyday and every job!
**Full\-Time Job Highlights:**
* **Weekly top tier pay and benefits**
* **Medical**
* **Dental package available**
* **Vacation**
* **Paid Holidays**
**Job Type: Mon\-Fri Hours 8:00 to 4:30 or 9:30 to 6:00 p.m. on some on call evening shifts required, due to inbound calls and sales volume some Saturday’s maybe required. Willing to train. Pay is dependent on experience.**
Job Type: Full\-time
Pay: $18\.00 \- $24\.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Experience:
* Dispatching: 1 year (Preferred)
Work Location: In person