Dispatch Manager

DISPATCH MANAGER Position Title: Dispatch Manager Department: Operations – Dispatch Reports To: General Manager Position Summary The Dispatch Manager oversees all daily dispatch operations to ensure safe, efficient, and on\-time service delivery within the paratransit system. This role supervises dispatchers, manages operator schedules and attendance, monitors service readiness, and maintains real\-time communication with Safety, Road Supervision, and Maintenance. The Dispatch Manager ensures accurate documentation, service continuity, and accountability across a 24/7 operation. \- Essential Duties \& Responsibilities * Supervise dispatch staff and ensure full coverage for all shifts and service windows. * Maintain operator schedules, monitor call\-outs/tardiness, and initiate corrective action as needed. * Ensure all pull\-outs depart on time and service disruptions are resolved quickly. * Maintain accurate dispatch logs, trip sheets, and electronic data entries. * Coordinate continuously with Road Supervisors, Safety, and Maintenance to manage incidents and service interruptions. * Oversee 24/7 communication flow between operations and field personnel. * Prepare and distribute daily operational reports. * Train and coach dispatchers for performance, accuracy, and professionalism. * Support a culture of accountability, accuracy, and customer\-centered service. \- Minimum Qualifications * 3\+ years of experience in transit, paratransit, dispatch, or operations. * 1\+ year of supervisory or lead experience. * Experience using dispatch or scheduling systems (e.g., TripMaster, Routematch, Ecolane). * Strong understanding of ADA paratransit service requirements. * Strong decision\-making skills in fast\-moving environments. * High level of accuracy in documentation and reporting. \- Preferred Qualifications * Experience working within MARTA Mobility or a similar large paratransit system. * Knowledge of FTA/DOT regulations. * Previous experience managing attendance systems or shift scheduling. \- Skills \& Competencies * Leadership \& team management * Strong communication \& conflict\-resolution * Detail\-oriented documentation * Decision\-making under pressure * Multi\-tasking across a 24/7 operation * Technical proficiency with dispatch software and MS Office \- Key Performance Indicators (KPIs) * On\-time pull\-out rate * Attendance compliance accuracy * Reduction in missed trips * Dispatch log/data accuracy rate * Timeliness of reports * Incident response coordination effectiveness \- Work Environment \& Physical Requirements * Office\-based role within a 24/7 operations center. * Must be able to sit for extended periods monitoring screens and communication channels. * Occasional need to walk the yard or visit buses during service disruptions. * May require early morning, late evening, weekend, or emergency availability. \-...