Dispatch Manager

**SUMMARY** The Dispatch Manager is responsible for overseeing the Dispatch department. This individual ensures that flights are completed in a timely and quality manner by our drivers. This is a complex, management position that relies heavily on getting things done through other Dispatchers and providing the oversight and direction for the department. T his individual needs to be a self\-starter and have a vision of what is required to take the department to the next level. This individual's leadership will need to be expert with the ability to develop, train, and hold people accountable through clear expectations. **EDUCATION/EXPERIENCE REQUIREMENTS** * Bachelors in Operations, Logistics, Business Management, or related field preferred * 3 \- 5 of experience on airport hub environment, manufacturing, logistics, or food industry managing employees **KNOWLEDGE, SKILLS, AND ABILITIES** * Strong leadership experience with experience in turnaround environments * Strong communication skills with ability to communicate with non\-exempt to upper management levels * Ability to effectively handle conflict and de\-escalate emotionally charged situations * Good understanding of OSHA, HR, and other employment laws * Good knowledge of investigation procedures and root cause analysis * Understanding of lean manufacturing principles and operational processes * Strategic thinker with creativity and excellent problem solving and decision\-making skills * Resilient self\-starter, who can act independently and learn quickly within a rapidly evolving environment * Ability in showing self\-initiative and follow\-through * Detail\-oriented and ability to see big picture * Strong ability with Excel, Word, and PowerPoint * Excellent organizational and motivational skills * Outstanding attention to detail and observation ability * Strong analytical skills for interpretation of data to effectively manage risk * Ability to effectively collaborate with site operations, functional leaders and external clients and vendors **ESSENTIAL FUNCTIONS** Supervisory and Management * Supervises and manages the work of all the employees in the department. * Motivate and inspire team members to perform above expectations through proper recognition methods and programs. * Ensure that all policies and procedures are followed by Newrest and client's requirements * Communicate effectively with all crew members and team members * Hold team members accountable for all expectations Operations/Logistics * Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United States Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.) * Investigate and complete incidents/accidents documentation * Observe ...