Job Description
* We are hiring immediately for a full time **DISPATCHER** position.
* **Location**: OU Medical Center PT \- 1200 Everett Drive, Oklahoma City, OK 73104\. *Note: online applications accepted* *only**.*
* **Schedule**: Full time schedule, overnight shift available. Hours and days may vary. Further details upon interview.
* **Requirement**: Prior dispatcher experience preferred.
* **Perks: Willing to train!**
* **Fixed Pay Rate:** $16\.40 per hour.
**Make a difference in the lives of people, your community, and yourself.** At Crothall Healthcare, a Compass Healthcare company, you’ll join a culture built on caring for people and creating a true sense of belonging. Our careers are filled with purpose and empower you to transform healthcare experiences while building lasting relationships.
Crothall provides specialized, high\-quality, innovative support services exclusively to the healthcare industry. As the market leader in Environmental Services (EVS), we support nearly 1,300 accounts, many of which are ranked among the nation’s top hospitals. With nearly 30,000 team members, we hold ourselves to high standards of detail, safety, and excellence. We empower and uplift each other by working together, take responsibility for doing the right thing, and believe there is no limit to our potential when we grow together across Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.
**Job Summary**
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**Summary:** Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.
**Essential Duties and Responsibilities:**
* Provides quality customer service to customers by providing one\-on\-one attention to detail.
* Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
* Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary.
* Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
* Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
* Serves as a liaison between Patient Transportation and other departments.
* Assigns, collects and distributes pagers. Monitors daily sign\-in/out procedures.
* Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity.
* Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues.
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