Job Description
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
Interface with stakeholders in both the business and IT to help align technology solutions and/or processes with Information Technology and business strategies. Demonstrate and apply an informed, if not advanced, knowledge of accepted business analysis practices and methodologies. Assess business process improvement opportunities utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying priorities. Collaborate closely with business partners to identify improvement opportunities that can be realized through technology solutions and work with the business to define, analyze, and document associated requirements. Take approved projects through the full systems implementation lifecycle including business requirements, functional specification, testing, deployment, and support hand-off. Take initiative and collaborate to resolve urgent problems and act with limited authority based upon subject matter expertise. Support several moderately complex business processes. May be allocated to one or more enterprise project initiatives.
The train control group is executing multiple high- priority initiatives across Train Dispatch, Positive Train Control (ACSES, I-ETMS, ITCS), Electric Traction Power Systems (SCADA) and State of good repair programs. A dedicated Business Systems Analyst is required to define the requirements, develop use cases, and align business and DT workflows to ensure successful delivery of mission-critical Train Control Solutions.
Role is onsite based in Philadelphia, PA or New York City, NY.
Essential Functions
Requirements and use-case development for Train Dispatch and Positive Train Control Initiatives
Support SOGR programs impacting dispatch operations
Consolidate and standardize Train Control Group training material
Support future-state planning for Train Control System and Cyber security
Collaborate with business and IT experts to develop business cases and cost/benefit analysis for IT initiatives/projects.
Facilitate process mapping sessions to document current and future processes, gap analysis, and roadmaps.
Lead requirements gathering, analysis, and documentation, including functional and non-functional requirements, use cases, and user stories.
Provide recommendations and proposed solutions based on business cases and requirements, collaborating with Architecture and technical teams.
Coordinate testing activities, including test planning, user acceptance testing, and data migration, ensuring systems work as expected.
Minimum Qualifications
Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
Plus 6 years of relevant work experience.
Preferred Qualifications
Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
Plus 8 years of relevant work experience.
Knowledge, Skills, and Abilities
Exceptional communication skills, adept at presenting to diverse audiences
Strong interpersonal skills, thrives in team environments, and self-motivated
Solid analytical and problem-solving abilities
Broad knowledge of various computer environments and technologies, with deep understanding of enterprise products
Extensive experience in documenting business processes, requirements, and technical specifications
Skilled liaison between IT and business stakeholders
Proficient in packaged software and enterprise solutions
Knowledgeable in Key Performance Indicator reporting and industry best practices
Experienced in Agile methodologies and techniques
Proficient in Microsoft Office 365 and BA tools like Jira, Confluence, Tableau, and HP Quality Center
The salary/hourly range is $94,300.00 – $122,256.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may o...