Job Description
Korean Bilingual Transportation Operations Manager
Position Summary
The Operations Manager is responsible for end\-to\-end operational execution of hydrogen drayage and rail shuttle services in the LA/LB market.
This role oversees customer accounts, carrier (execution partner) management, dispatch planning, hydrogen fleet utilization, and yard/office operations, ensuring safe, compliant, and efficient transportation performance.
The position requires strong operational leadership, real\-time problem\-solving capability, and the ability to manage both internal drivers and external carriers in a fast\-paced port environment.
Responsibilities \& Essential Functions
1\. Operational Leadership
* Own end\-to\-end operations for LA/LB hydrogen drayage
* Develop dispatch strategy and optimize fleet utilization
* Ensure on\-time performance and operational efficiency
2\. Customer \& Carrier Management
* Manage day\-to\-day relationships with key customers and ensure service performance (on\-time delivery, communication, issue resolution)
* Oversee execution partners (carriers); monitor performance, enforce service standards, and manage capacity allocation
* Resolve service escalations, appointment issues, and billing/BOL discrepancies
3\. Dispatch Planning \& Execution
* Develop and manage daily dispatch plans for port drayage and rail ramp shuttle operations
* Assign loads, monitor real\-time execution, and adjust dispatch to optimize utilization and service levels
* Coordinate port/terminal appointments and ensure efficient container flow
4\. Core Transportation Operations
* Oversee key transportation activities:
o Port drayage (LA/LB customer locations) 3483 Satellite Blvd, Suite 101S,
Duluth, GA 30096
o Rail ramp container shuttle operations
* Drive KPIs including turns per truck, on\-time performance, and asset utilization
5\. Hydrogen Fleet Management \& Maintenance
* Manage hydrogen vehicle operations, including daily readiness and utilization
* Coordinate preventive maintenance, inspections, and repairs with vendors
* Monitor hydrogen fueling operations and ensure operational continuity
6\. Yard \& Office Operations
* Oversee yard operations including container/chassis management and space utilization
* Ensure proper inventory tracking of containers, chassis, and fleet assets
* Maintain safe, compliant, and efficient working environment across yard and office
7\. Safety \& Compliance
* Ensure compliance with DOT, FMCSA, OSHA, CARB, and port regulations
* Monitor driver qualification files (DQ), ELD/HOS compliance, and incident reporting
* Lead safety meetings and enforce company safety policies
8\. Team Leadership \& Performance Management
* Lead and manage dispatch/operations team
* Set performance expectations and monitor KPIs
* Coach and develop team members
9\. Reporting \& Continuous Improvement
* Track and report operational KPIs (utilization, dwell time, empty mil...