Korean Bilingual Transportation Operations Manager

Korean Bilingual Transportation Operations Manager Position Summary The Operations Manager is responsible for end\-to\-end operational execution of hydrogen drayage and rail shuttle services in the LA/LB market. This role oversees customer accounts, carrier (execution partner) management, dispatch planning, hydrogen fleet utilization, and yard/office operations, ensuring safe, compliant, and efficient transportation performance. The position requires strong operational leadership, real\-time problem\-solving capability, and the ability to manage both internal drivers and external carriers in a fast\-paced port environment. Responsibilities \& Essential Functions 1\. Operational Leadership * Own end\-to\-end operations for LA/LB hydrogen drayage * Develop dispatch strategy and optimize fleet utilization * Ensure on\-time performance and operational efficiency 2\. Customer \& Carrier Management * Manage day\-to\-day relationships with key customers and ensure service performance (on\-time delivery, communication, issue resolution) * Oversee execution partners (carriers); monitor performance, enforce service standards, and manage capacity allocation * Resolve service escalations, appointment issues, and billing/BOL discrepancies 3\. Dispatch Planning \& Execution * Develop and manage daily dispatch plans for port drayage and rail ramp shuttle operations * Assign loads, monitor real\-time execution, and adjust dispatch to optimize utilization and service levels * Coordinate port/terminal appointments and ensure efficient container flow 4\. Core Transportation Operations * Oversee key transportation activities: o Port drayage (LA/LB customer locations) 3483 Satellite Blvd, Suite 101S, Duluth, GA 30096 o Rail ramp container shuttle operations * Drive KPIs including turns per truck, on\-time performance, and asset utilization 5\. Hydrogen Fleet Management \& Maintenance * Manage hydrogen vehicle operations, including daily readiness and utilization * Coordinate preventive maintenance, inspections, and repairs with vendors * Monitor hydrogen fueling operations and ensure operational continuity 6\. Yard \& Office Operations * Oversee yard operations including container/chassis management and space utilization * Ensure proper inventory tracking of containers, chassis, and fleet assets * Maintain safe, compliant, and efficient working environment across yard and office 7\. Safety \& Compliance * Ensure compliance with DOT, FMCSA, OSHA, CARB, and port regulations * Monitor driver qualification files (DQ), ELD/HOS compliance, and incident reporting * Lead safety meetings and enforce company safety policies 8\. Team Leadership \& Performance Management * Lead and manage dispatch/operations team * Set performance expectations and monitor KPIs * Coach and develop team members 9\. Reporting \& Continuous Improvement * Track and report operational KPIs (utilization, dwell time, empty mil...