Overview:
**Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go.** As part of the largest mobility network in North America, we combine innovative technology with a customer\-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check\-in, and other key touchpoints. With over 23,000 employees across 4,000\+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.
You will...:
The Luggage Delivery Dispatcher assures passenger luggage is delivered by coordinating the pick\-up and delivery of the luggage between the airline and the passenger. The dispatcher may be required to pick up luggage daily from the airport, coordinate a delivery schedule, assign luggage to drivers and assure the delivery schedule is met.
This position will perform associated administrative duties including customer service and customer billing.
This is a physically demanding position which requires on\-the\-job security training and the ability to recieve all applicable airport security badges.
* Coordinates availability of drivers with the delivery schedulle
* Dispatch baggage delivery routes efficiently and with a focus on meeting service levels
* Provides safety guidelines when issuing operating instructions
* Perform airport baggage sweeps
* Billing and customer service
* Regular communication with airline staff and independent contractors
* Knowledge, Skills and Abilities Required to Perform Essential Functions
You have...:
* Must be at least 18 years of age
* Be authorized to work in the United States
* Must be able to clear a background and drug screen
* Must be able to lift up to up to 75 lbs consistently throughout the shift
* Experience in customer service preferred
* Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
* Complete all required training including airport compliance
* Able to obtain an airport badge
* Must successfully pass the pre\-employment criminal background screening.
* Must pass pre\-employment Drug Testing process.
* Needs to be familiar and comfortable with computers.
* Able to work in fast paced, high volume active guest service environment.
* Baggage Dispatch experience preferred
* Experience in route planning preferred
* Ability to work in a high pressured environment
* Ability to multi\-task and resolve operational situations
* Knowledge of the metropolitan area
* Strong computer and organization skill
* Excellent communication skills
* Available to work weekdays and weekends, night and day shift
**Appearance Guidelines**
Employees are expected at all times to present a professional business\-like image, even when...