Operations Manager, Americas

We know touch \- it's our only business. In fact, we invented the touchscreen over 50 years ago and haven't stopped since. Every 21 seconds, a new Elo touch screen is installed somewhere in the world. We obsess over details to exceed the highest quality standards. We don’t just sell things. We offer solutions to tomorrow’s challenges. **Job Purpose \& Responsibilities:** The Elo Operations Manager is responsible for overseeing day\-to\-day execution and optimization of the Knoxville Operations Center. Working cross functionally with Customer Care, Logistics, Planning, and RMA Services to ensure our operation is efficient and focused on meeting customer needs. Balancing inbound receiving / put away, outbound sales order processing, and on\-going inventory management, while meeting service, quality, and cost objectives. Reporting to the VP of Global Supply Chain, the Knoxville Operations Manager drives operational performance, leads frontline teams, and implements continuous improvement initiatives aligned with global supply chain and customer centric KPI’s. **Outbound Fulfillment** * Lead the end\-to\-end execution of sales order fulfillment through traditional distributor shipments, direct shipments, drop shipments, and cross docks. * Ensure on\-time shipment performance (OTD). * Set the strategy and manage the performance of logistics partners. * Direct the strategy for order processing, picking, packing, and shipping functions. * Partner with planning and customer service teams to manage order prioritization. * Manage the strategy and reporting of End\-of\-quarter peek volumes. **Inbound Receiving** * Ensure the accuracy and quality of all inbound products. * Balance inbound and outbound shipments. * Analyze customer backlog and inbound schedules to prioritize work in a way that optimizes on\-time\-delivery and customer priorities. **Inventory \& Warehouse Management** * Maintain accurate inventory control, including cycle counts and reconciliation. * Optimize warehouse layout, space utilization, and material flow. * Ensure proper handling of serialized, high\-value inventory. * Minimize obsolescence, shrinkage, and excess stock. **Team Leadership \& Development** * Lead, coach, and develop supervisors and frontline employees across the operation. * Establish clear performance expectations and accountability. * Drive a culture of safety, quality, and continuous improvement. * Support workforce planning, scheduling, and labor productivity. * Ensure service levels are met and drive corrective actions \& continuous improvements. **Operational Excellence \& Continuous Improvement** * Identify and implement Lean / Six Sigma initiatives to improve efficiency and reduce waste. * Standardize processes and drive best practice adoption across functions. * Utilize KPI’s and data analytics to drive decision\-making. * Lead cross\-functional problem\-solving initiatives. **Quality \& Compliance** * Ensure compliance with company quality standar...