Job Description
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
Perform duties in an environment requiring physical agility to easily get off/on train equipment, manipulate self between cars, bend, reach, stoop, easily and safely ride the side of trains, and lift a variety of equipment in all types of weather. Report to work on short notice and work weekends and holidays.
If selected, the incumbent will be required to successfully complete a seven- to eight-week training course including classroom instruction and fieldwork followed by extensive qualifying and on-the-job training associated with the assigned Crew Base. Learn more about the day in the life of a Conductor at Amtrak by watching this video:
https://www.youtube.com/watch?v=n1clZI-RZGc
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Essential Functions
Works a variety of hours within a 24/7 transportation environment.
Assists the Conductor in the safe movement of trains by adhering to applicable operating rules/practices.
Assists the Conductor in the oversight of all on-train employees in service delivery by adhering to the Corporation's service standards.
Ensures all revenue documents (cash, credit card receipts, proof of payment) are collected/verified in accordance with designated tariffs.
Ensures safety of passengers and crew by adhering to safety rules.
Thinks and functions independently utilizing clear and effective verbal communication skills to interact with passengers, crew members, and others jointly responsible for safe and efficient train movements and customer service.
Works in either a passenger or non-passenger operation (including yard duty and work trains).
Secures movement orders and ensures clear understanding by operating crew.
Ensures pre-determined service requests are understood and carried out.
Maintains understanding of operating characteristics and practices including physical characteristics, safety rules, air brake rules, electrical instructions, equipment trouble-shooting practices, and emergency procedures.
Physically moves between and around train cars manipulating and lifting heavy air hoses and electrical cables.
Safely rides the side of train equipment, getting on and off equipment, as required.
Assists the Conductor in submission of various reports to record movement delays, unusual occurrences, passenger inconveniences, and mechanical defects.
Assists in boarding and detraining of passengers, baggage, express shipments .
Makes customer service announcements.
Provides information about train service to include passenger connections.
Makes special arrangements in case of service failure.
Ensures safe and orderly passenger conduct.
Must demonstrate an understanding of what makes up the elements of quality customer service.
Must be able to interact and communicate professionally with passengers and co-workers under all types of circumstances.
Must demonstrate a demeanor and well-groomed appearance that conveys to passengers a sense of competence and complete professionalism.
Must understand and totally comply with Amtrak’s Uniform & Grooming Standards when engaged in performing passenger service.
Minimum Qualifications
Some work experience exhibiting responsibility, initiative, and other leadership characteristics.
Two years of full-time verifiable work history OR 2 years of full-time verifiable college work OR a combination of the two, equating a total of 2 years
Satisfactory attendance and safe work record.
Must have a current valid driver’s license
Must live within 2 hours of Crew Base.
Applicants for this position will be expected to lift 50lbs and meet the criteria for vision, color vision, and hearing set forth by the Federal Railroad Administration (FRA) in 49 CFR 242.
Preferred Qualifications
Some leadership/supervisory experience.
Some experience in a customer service role that includes cash handling, as well as a work history demonstrating the ability to adapt to variable work hours.
Some mechanical experience/knowledge.
Communications and Interpersonal Skills
Must have excellent verbal and written communication sk...