Job Description
Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.
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PURPOSE OF THE POSITION:
The Senior Application Support Specialist (Specialist Functional Analyst Custom Solutions) is a techno/functional role accountable for gathering, understanding, and documenting business processes, gathering and documenting requirements and functional specifications, recommend and implement solutions that will enable the organization to achieve its goals.
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POSITION ACCOUNTABILITIES:
Analyze and create design artifacts that satisfy validated business requirements
Lead and execute technical IS projects
Overall project and its deliverables by acting as the customer’s single point of contact for the project
Build software solutions that strictly comply with technical specifications, agreed to best practices
Execute and support a range of application and software types
Create, execute or participate in all levels of application testing
Participate in the on-call support rotation
Actively monitor the operating efficiency and stability of systems against determined service level agreements, ensuring optimal usage of the organization’s software assets and its contribution to the organization’s goals
Actively maintain system technical documentation ensuring accuracy and timeliness of information
Awareness of, and adherence to, best practices for application software development
Awareness of, and adherence to, defined support processes (e.g. incident management, change management, etc.)
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POSITION REQUIREMENTS:
University Degree in Computer Science, Information Systems, Engineering, Science or equivalent practical experience
7+ years of experience within the software and infrastructure environments
5+ years’ experience with diagnosing, isolating and debugging software, infrastructure, and data related problems
2+ years’ experience with Web services and web-based application support
2+ years’ experience with system integration protocols and software (API)
Knowledge of Active Directory application and processes
Understanding of Network Architecture and approaches
Understanding and adherence to Enterprise Security best practices
Experience working with MS SQL is an asset
Good understanding of Network protocols like TCP/IP, HTTP, HTTPS, SSL
Facilitate cross-departmental project delivery activities, and gain commitment for delivery while managing competing demands, to ensure that project delivery dates are not compromised
Experience working with security and/or First Response organizations will be considered an asset
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WHAT CPKCKC HAS TO OFFER:
Flexible and competitive benefits package
Competitive company pension plan
Employee Share Purchase Plan
Performance Incentive Program
Annual Fitness Subsidy
Part-time Studies Program
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PRE-EMPLOYMENT REQUIREMENTS:
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Background Investigation
Criminal history check
Education verification
Professional references
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BECOMING A RAILROADER:
As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.
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Management Conductor Program
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKCKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.
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CULTURE OF INCLUSION:
For our U.S. applicants, CPKCKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKCKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
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Req ID: 105891
Department: Information Services & Network Service Centre (NSC)
Job Type: Full-Time
Position Type: Non-Union
Location: Calgary, Alberta
Country: Canada
% of Travel: 0-10%
# of Positions: 1
Job Grade: 4
Job Available to: Internal & External
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