Job Description
**At Lhoist North America, our core values of Respect, Courage, and Integrity are more than words.** We respect people, encourage courageous innovation, and uphold integrity in everything we do. If these principles resonate with you, you may find your next great opportunity with us.
We believe our people make the difference. That’s why we invest in talent by offering meaningful opportunities to grow your skills, expand your knowledge, and pursue your interests. Our work environment prioritizes safety, fosters collaboration across teams, and embraces inclusion. Here, you’ll be challenged to grow, and you’ll be supported throughout your career journey. **Join us and help shape the future of Lhoist North America.**
**POSITION SUMMARY:** Responsible for coordinating customer orders, shipments, and logistics activities to ensure timely and accurate delivery in accordance with customer contracts and inventory availability. Serves as a key liaison between plants, sales, customers, and carriers to maintain inventory balance, manage transportation requirements, and minimize supply disruptions. Ensures accurate documentation, billing, reporting, and communication while supporting customer satisfaction through proactive problem resolution, forecasting, and ad hoc operational reporting.
**RESPONSIBILITIES \& EXPECTATIONS:**
**Order Management**
* Validate customer orders against contractual agreements
* Enter, post, and update changes to customer orders and shipment dates
* Generate and distribute product order forms
* Engage with carrier network to fulfill customer demand and delivery requirements
**Reporting**
* Send shipment notifications to customers
* Prepare railroad bill of ladings
* Notify railroads of all shipment and routing information
* Daily reconciliation of shipment data to SAP
* Post invoices on customer accounts
* Produce the daily tonnage report
* Perform additional ad hoc reporting and analysis as required
**Plant Liaison**
* Serve as primary liaison between plants/terminals, sales managers, customers and carriers
* Ensure proper inventory balance and continuity of customer supply
* Coordinate sizing, tonnage, and amendments to product shipments
* Proactively engage appropriate stakeholders to minimize impact of supply disruptions and unforeseen events
**Customer and Carrier Engagement**
* Maintain in\-depth knowledge of customer requirements for sizing, quality, and quantity relative to available inventory
* Engage with customers on weekly and monthly demand forecast
* Build and maintain a structured foundation for carrier performance tracking and continuous improvement
* Maintain strong carrier network relationships to support customer fulfillment and service reliability
**Safety**
* Attend safety meetings
* Enforce all company, local, state and federal safety policies and procedures
* Maintain Company and Federal House Keeping Standards
**Training**
* Provide on\-the\-job training, as assigned
* Verify on\-the\-job t...