Specialist, On Board Services - Fairbanks (Alaska Railroad)

JOB Please note that this is a seasonal position.PURPOSE OF POSITION: An On\-Board Specialist is a dynamic and customer\-focused professional responsible for delivering exceptional guest experiences aboard Alaska Railroad trains. This role involves providing engaging commentary and narration to educate and entertain passengers while ensuring their comfort, safety, and satisfaction throughout the journey.Specialists act as team leaders, motivating and directing the Tour Guides, coordinating with crew members, and addressing passenger needs efficiently. They excel in high\-pressure environments, managing multiple responsibilities such as conflict resolution, enforcing safety protocols, and maintaining a positive and energetic presence during long hours.Works on coordinating the logistics for special event trains and charters; rides on the trains and ensures these events go smoothly On\-BoardDuties and Responsibilities: Anchorage Based Specialists Facilitates on\-the\-job training, direction, and motivation of Tour Guides during classroom training, on field trips, and while On\-Board trains and buses. Mentors, evaluates and leads assigned employees. Reports performance of assigned employees to the Manager, On\-Board Services. Ensures all On\-Board staff meet ARRC service and performance expectations. Ensures that contract employees meet ARRC service and performance expectations. Resolves customer and employee issues and complaints regarding food service, passenger comfort, and the overall passenger experience. Reports problems and issues to the Manager, On\-Board Services.Fairbanks Based Specialists Works with other supervisors. Reports performance of assigned employees to the Manager, On\-Board Services. Ensures all On\-Board staff meet ARRC service and performance expectations. Ensures that contract employees meet ARRC service and performance expectations. Resolves customer and employee issues and complaints regarding food service, passenger comfort, and the overall passenger experience. Mentors, evaluates and leads assigned employees. Reports problems and issues to the Manager, On\-Board Services.Talkeetna Based Specialists Works directly with the conductor on the Hurricane Turn train. Addresses all customer service and On\-Board issues not related to train movement. Coordinates directly with Talkeetna depot staff to ensure the train is clean, stocked, and ready to go. Reports problems and issues to the Manager, On\-Board Services.All Specialists Utilizes the microphone to deliver clear and engaging commentary, including essential safety and operational announcements. Provides detailed narration to enhance the passenger experience, sharing insights into Alaska’s history, landmarks, wildlife, and culture, ensuring that each journey is both educational and entertaining BoardCoordinates boarding and de\-boarding process at Seward, Anchorage, Talkeetna, Denali, and Fairbanks including loading, unloading, and assisting with all passenger needs incl...