Job Description
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
The Sr. Manager, IT Systems Design & Development owns one or more IT processes within one technical area. The position manages services provided to one or more internal and external customer(s). The Senior Manager IT, Systems Design & Development will be working on multiple projects as a technical delivery team owner, and sometimes as a project leader while managing matrixed resources. This position will have responsibility for systems administration and security and support. Senior Managers within the Systems Design & Development job family work closely with various team members to understand the business requirements that drive the analysis and design of quality technical solutions.
The Amtrak SAP echo system is tightly integrated with business and IT strategies and in compliance with the organization’s architectural standards. Sr. Managers IT, Systems Design & Development participate in the Full Systems Development Life Cycle. The Sr. Manager is responsible for implementing and supporting application software which is delivered on time and within budget. The Senior Manager IT, Systems Design and Development will possess a solid understanding of management and integration methodologies. The manager will have responsibility for overall technical SAP Platform engineering. Thus, they will be responsible for capacity planning, disaster recovery, system performance, and technical monitoring. They will also drive the technical tasks for our Major SAP Program cutovers and be responsible for driving cloud governance across our growing cloud SAP echo system.
Essential Functions
Work with Release Manager and Functional teams in creating schedule of annual maintenance activities.
Regularly partner with Release Manager to make sure upcoming activities are adequately supported as well as make sure communications across the various organizations occurring.
Will strengthen Lifecycle ownership through collaboration with various stakeholders including GRC and Cyber Security and the Product Owners to make sure landscape wise we are up to date software, OS, middleware, and Database and resolve critical vulnerabilities in a timely manner as well as communicate outages. Also, this resource will partner with our GRC and business users to make sure we have clean Segregation of Duties rules and no unmitigated violations.
Serve as accountable owner for our Technical SAP Standards including Technical Architecture, RTO/RPO, cutover bridge leadership, SLA governance, Disaster Recovery setup and testing, Landscape/Transport strategy, and overall SAP NS2/RISE governance.
Will need to serve as gatekeepers in enforcing controls across both ECC and S4 in a TBD environment thus will need to create efficient processes for their team members to uphold key controls and governance.
Drive ownership and responsibility for SLA oversight, and technical cutover leadership during major releases and migrations across our SAP echo-system.
Along with various stakeholders, one will meet with our various SAP Product Owners monthly and where needed implement process/focus items.
Will be transitioning technical support for the S4 project in the hyper care phase to regular run support to our Tier 2 support vendor. Providing cross-training/documentation will be a key activity.
Look/groom team members who can fill in/take over in the future.
Provide oversite to all capital project activities done by the technical resources and where needed make priority decisions.
Responsible person will make sure all engineering resources are keeping their Work Items on the Intake/Jira Kanban board are up to date.
Sr. Manager will be accountable for team project deliverables, delivery quality and on time.
Hold team meetings with the Engineering resources via Teams and document meeting minutes.
Conduct regular 1-1’s and perform annual reviews for each of the direct reports.
Onboard/Offboard resources as appropriate and request necessary access.
Make sure skill-wise across the ...