Supervisor, Operations

The Operations Supervisor is a critical execution leader within the service center, ensuring daily dock, freight, and operational activities run with precision, safety, and financial discipline. This role exists to translate network strategy into real\-world execution—balancing throughput, cost control, service quality, and compliance in a fast\-paced LTL environment. As Roadrunner continues to scale its Smart Network™, this position plays a key role in protecting shipment integrity, optimizing load flow, and maintaining operational consistency across linehaul and local delivery functions. Success in this role means running a clean, compliant, and high\-performing dock, delivering reliable service outcomes, and contributing directly to terminal profitability and network efficiency.**What you’ll do** ================== **1\. Execute dock and terminal operations with precision** ----------------------------------------------------------- * Oversee daily dock operations including load planning, freight handling, and linehaul coordination * Ensure freight is processed accurately with proper routing, documentation, and data entry * Maintain high standards for load quality, minimizing damages, OS\&D incidents, and rehandling * Step into operational roles—including forklift operations—when needed to maintain continuity **2\. Optimize service center performance and cost control** ------------------------------------------------------------ * Monitor daily operating costs and identify opportunities to improve efficiency and margin performance * Support budget attainment through effective labor utilization, contractor coordination, and workflow management * Ensure billing, rating, payroll, and administrative processes are completed accurately and on time **3\. Drive safety, compliance, and risk management** ----------------------------------------------------- * Maintain a safe and compliant work environment aligned with DOT, OSHA, and hazardous materials standards * Support contractor compliance including equipment standards, qualification requirements, and operational procedures * Enforce freight security protocols and ensure adherence to company and regulatory policies **4\. Lead and develop frontline teams** ---------------------------------------- * Supervise, coach, and direct service center personnel with clear expectations and accountability * Provide real\-time feedback, performance management, and development support * Foster a culture of ownership, teamwork, and operational excellence through visible leadership **5\. Coordinate across network stakeholders** ---------------------------------------------- * Partner with linehaul contractors, drivers, and internal teams to ensure seamless freight movement * Communicate effectively with corporate teams, customers, and external partners * Resolve operational issues quickly, applying sound judgment in dynamic, variable conditions **What you bring** ================== * Bachelor’s de...