Job Description
The Operations Supervisor is a critical execution leader within the service center, ensuring daily dock, freight, and operational activities run with precision, safety, and financial discipline. This role exists to translate network strategy into real\-world execution—balancing throughput, cost control, service quality, and compliance in a fast\-paced LTL environment.
As Roadrunner continues to scale its Smart Network™, this position plays a key role in protecting shipment integrity, optimizing load flow, and maintaining operational consistency across linehaul and local delivery functions. Success in this role means running a clean, compliant, and high\-performing dock, delivering reliable service outcomes, and contributing directly to terminal profitability and network efficiency.**What you’ll do**
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**1\. Execute dock and terminal operations with precision**
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* Oversee daily dock operations including load planning, freight handling, and linehaul coordination
* Ensure freight is processed accurately with proper routing, documentation, and data entry
* Maintain high standards for load quality, minimizing damages, OS\&D incidents, and rehandling
* Step into operational roles—including forklift operations—when needed to maintain continuity
**2\. Optimize service center performance and cost control**
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* Monitor daily operating costs and identify opportunities to improve efficiency and margin performance
* Support budget attainment through effective labor utilization, contractor coordination, and workflow management
* Ensure billing, rating, payroll, and administrative processes are completed accurately and on time
**3\. Drive safety, compliance, and risk management**
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* Maintain a safe and compliant work environment aligned with DOT, OSHA, and hazardous materials standards
* Support contractor compliance including equipment standards, qualification requirements, and operational procedures
* Enforce freight security protocols and ensure adherence to company and regulatory policies
**4\. Lead and develop frontline teams**
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* Supervise, coach, and direct service center personnel with clear expectations and accountability
* Provide real\-time feedback, performance management, and development support
* Foster a culture of ownership, teamwork, and operational excellence through visible leadership
**5\. Coordinate across network stakeholders**
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* Partner with linehaul contractors, drivers, and internal teams to ensure seamless freight movement
* Communicate effectively with corporate teams, customers, and external partners
* Resolve operational issues quickly, applying sound judgment in dynamic, variable conditions
**What you bring**
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* Bachelor’s de...