Job Description
At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely― helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us! Job Summary The Transportation Supervisor is an entry-level front line supervisor position responsible for meeting CN’s service commitments by managing the day-to-day train operations within a territory or terminal and the unionized train crews associated. The incumbent is responsible for learning the operation and organizing the territory in order to ensure train departures and operations are performed safely, efficiently and in compliance with governing regulations and CN’s operating rules. The Transportation Supervisor may also be an on-call position that reports to remote locations (line points) and deals directly with customers and main line concerns. The incumbent will manage the day to day operations of a 24/7 function. Main Responsibilities Safety Orientation, Understanding, Compliance and Enforcement · Attend Front Line Supervisor Development Programs in order to learn and understand the organization, operational rules and regulations · Coach and train unionized employees on safe and productive work procedures · Build safety compliance and improve safety results through regular safety observations; provide feedback (positive and constructive) to subordinates and take action on non-compliant behaviour · Ensure safe operation as measured by accidents and incidents and employee injuries · Achieve weekly and monthly safety observation expectations and objectives in regards to the safety management plan · Respond and provide support to the Trainmaster and Assistant Superintendent for crossing accidents and incidents or site of an injury to support employee reaction, work with police and manage the site until the track and service have been restored · Responsible for the draft submission of accident and injury investigation close out · Respond and provide support to the Trainmaster and Assistant Superintendent for a dangerous good incident or leak in a yard, liaise with the Dangerous Goods Officer and ensure employee and public well-being is upheld · Train, audit and enforce Standard Operating Procedures · Play a role in the investigation of accidents and incidents Problem Solving and Decision Making · Attend Front Line Supervisor Development Programs in order to learn and understand our internal systems, process, policies and procedures for solving issues and making decisions · Maintain teamwork and order amongst staff, contractors, and internal clients by acting with a sense of urgency and respond to issues as they may arise · Use operational data in CN systems to identify opportunities to improve asset utilization and service reliability, taking action for own territory and making recommendations to CN’s network implication · Oversee crew utilization, track deadheads, recrews and labour costs as well as improve the operations and cost control in conjunction with the Trainmaster and Assistant Superintendent for the terminal · Set recover plans for service exceptions in conjunction with Rail Traffic Control (RTC) centre, Trainmaster and Assistant Superintendent · Responsible for overseeing accurate timely reporting of delays and identifying ways to reduce delays, managing, monitoring and improving Initial Terminal Delay and Final Terminal Delay Planning and Organizing Workload · Attend Front Line Supervisor Development Programs to understand service design and support tools in order to plan and organize workflow · Work with rail traffic control to manage train line ups and train meets to predict estimated time of arrival and train crew needs · Manage crew productivity against switching standards, recommend improvements when appropriate · Keep track of the yard status, service commitments, old dates, inbound arrivals, process traffic to reduce dwell, and ensure train connections and departures meet the service plan · Determine best opportunity to move traffic against multiple demands · Give recommendations to cost control and asset utilization in all planning and implementation · Monitor customers service plan and adjust General Leadership and Supervisions of both Union Workforce · Attend Front Line Supervisor Development Programs to understand the organizations desired leadership behaviours, communication expectations and enforcement of the collective agreement · Communicate company goals and policies to create clear understanding of direction and expectations to unionized employees · Conduct investigations per collective agreement and issue discipline with support from Train...