Job Description
Our growing team is looking for the next **Weekend Enterprise Account Coordinator!** This role is responsible for supporting enterprise transportation accounts during weekend and after\-hours operations. This role ensures freight is moving according to plan, service issues are proactively addressed, and customers receive exceptional support outside of standard business hours. **The schedule for this role is Friday – Monday, 10\-hour shifts.**
The ideal candidate thrives in a fast\-paced environment, can make decisions independently, and maintains strong communication with customers, carriers, and internal teams to ensure seamless execution of freight movements.
The Ally Logistics team is committed to hustling each day, because \#HUSTLE means something more here. Our mission as a company is To Move Freight*, Better.* This mission bleeds into everything we do, as we are continually on a quest for better \- better service, better communication, better culture, better technology, better growth. Click here to learn more about what it’s like to work at Ally Logistics.
**KEY ATTRIBUTES FOR SUCCESS:**
* **HUMBLE****:** Confidence is key, but so is humility. Our \#HUSTLE values say it all.
* **HUNGRY****:** A healthy sense of competition is a necessity here. We’re seeking individuals who are striving for both professional and financial success, and who are seeking any and all opportunities for growth.
* **SMART****:** We’re looking for individuals who are resourceful and organized problem\-solvers, diving headfirst into problems rather than straying away from them.
**JOB DUTIES / RESPONSIBILITIES:**
**Weekend Operations Management**
* Monitor and manage active shipments throughout weekend operations.
* Ensure timely pickup, transit, and delivery performance for assigned customer accounts.
* Proactively identify and resolve service disruptions, delays, and exceptions.
* Coordinate recovery efforts for service failures and communicate updates to stakeholders.
* Maintain shipment visibility and provide real\-time status updates.
**Customer \& Carrier Communication**
* Serve as the primary weekend point of contact for enterprise customers.
* Respond promptly to customer inquiries regarding shipment status, service concerns, and operational issues.
* Communicate with carriers to ensure freight is moving as planned and appointments are met.
* Escalate critical service issues to leadership when necessary.
**Account Support**
* Support enterprise account teams by maintaining service continuity during weekends and after\-hours coverage.
* Document all customer interactions, service exceptions, and resolutions.
* Ensure accurate updates within transportation management systems (TMS) and customer portals.
* Assist with weekend load coverage, capacity management, and carrier coordination.
**Reporting \& Process Improvement**
* Track and report weekend service performance metrics.
* Identify recurring operational challen...